HARD · CASE FILE
The Portrait Facing the Wall
Hard · An apparently empty portrait frame
An empty-looking frame is treated as proof of theft. A visitor was nearby, and a hanger fitted an unusual cover. Establish whether the portrait actually left and what the hanger was told.
Investigate this case
Read the case file below, or open the interactive desk to examine records, keep notes and submit your reasoning. These are the case materials, without the solution.
The scene
The entire frame is secured before police dismantle it. Nobody is expected to know frame construction beyond the supplied workshop and supervised examination records.
People and accounts
Ruth Shaw
Conservator
What happened from your point of view?
No opaque covering or simulated loss was approved. The portrait was to stay mounted inside the deep frame.
What should I check independently?
A signed cross-section drawing records where the inner canvas sits.
Tavi Cole
Preview visitor
What happened from your point of view?
I complained that the exhibit looked blank. I never touched the frame or entered behind the barrier.
What should I check independently?
The public overview camera shows the barrier throughout my visit.
Oren Venn
Frame hanger
What happened from your point of view?
I fitted an opaque front board at Mara’s request. She said it was part of an approved conservation display.
What should I check independently?
I sent the conservation desk a completion photograph before the preview.
Mara Lake
Portrait owner
What happened from your point of view?
The painting was stolen from its frame during today’s preview. I need the insured value paid.
What should I check independently?
The display frame was unusually deep because of its new backing.
Case records
Read each record on its own terms. A claim made by a person is different from a fact established by an independent record.
Physical record · Conservation desk
Approved frame cross-section
The signed plan places the canvas inside the deep frame. It approves no opaque front board. An outside view cannot establish the contents of that inner space.
Physical record · Conservation desk
Completion photograph and query
Oren sends a photograph and asks conservation to confirm the temporary cover before the public opening. His question is logged before Mara reports a theft.
Physical record · Frame workshop
Hanger’s job instruction
Mara tells Oren the board is an approved temporary conservation cover. He agrees to install that cover, not to remove the portrait or stage a theft.
Physical record · Frame workshop
Owner’s private preparation note
Mara writes before preview: “Keep the canvas mounted behind the board. Report the blank opening as a new theft; the insurer must not learn it remains inside.” The authenticated note predates her complaint.
Physical record · Conservation desk
Policy and first complaint
Mara acknowledges that deliberate simulated losses are excluded. She nevertheless signs that the portrait was newly removed from its frame.
Physical record · Portrait display
Supervised frame examination
The original portrait remains on its numbered inner mount, facing inward behind an opaque front board. Nothing has been cut from the mount and no painting has left the secured frame.
Physical record · Portrait display
Preview barrier recording
Tavi stays outside the intact barrier. No person removes a canvas during the preview. The apparently blank opening is already present before visitors enter.
Questions to resolve
Who knowingly staged the false new-loss report?
Where is the original portrait found?
Who is established as a knowing accomplice to the false claim?
Use the interactive case desk to select your finding and cite the records that support it. The answer is checked there, and your progress stays in your browser.