The Detective’s DeskVeda Moss
Dispatch clerk
What happened from your point of view?
The customer asked me to redirect the replacement.
What should I check to test that account?
Her order number is on the request.
MEDIUM · CASE FILE
The Second Delivery at Number Nine
Medium · A pottery courier depot
A first vase breaks in transit. A second is delivered elsewhere under a genuine customer number. Find who requested the change and what the carrier knew.
Read the case file below, or open the interactive desk to examine records, keep notes and submit your reasoning. These are the case materials, without the solution.
The scene
Two parcels share an order number but have different shipment suffixes. Both suffixes appear on the supplied records.
People and accounts
Rui Hart
Customer
What happened from your point of view?
I requested a replacement to my original address only.
What should I check to test that account?
My signed request ends in shipment B.
Cal Reed
Courier
What happened from your point of view?
I followed the printed B label.
What should I check to test that account?
I never spoke to the customer.
Mara Bell
Collection-point owner
What happened from your point of view?
Veda collected shipment B from my desk.
What should I check to test that account?
She signed her own name, saying she worked for the customer.
Case records
Read each record on its own terms. A claim made by a person is different from a fact established by an independent record.
Case record · Collection point
Courier delivery record
Cal delivers sealed B exactly to its revised label and obtains the point’s receipt.
Case record · Collection point
Collection receipt B
Veda signs for intact shipment B. Its serial matches the replacement, not the broken A parcel.
Case record · Dispatch desk
Customer replacement request
Rui asks for shipment B to the original address. No authority for another collector or location appears.
Case record · Depot
Damage report A
Shipment A is broken and returned; it is not the replacement later collected.
Case record · Dispatch desk
Customer’s complete message export
Rui expressly refuses collection-point delivery before Veda revises the label.
Case record · Dispatch desk
Dispatch label revision
Veda signs a change sending B to Mara’s collection point, claiming a telephone request that the complete call log does not contain.
Questions to resolve
Who diverted and collected the replacement?
Which shipment was diverted?
Who is established as a knowing assistant?
Use the interactive case desk to select your finding and cite the records that support it. The answer is checked there, and your progress stays in your browser.
Build your finding
Compare the records with each account. Work out what the evidence establishes, then separate that finding from anything it does not prove.